Charmingsupplier

Privacy Policy

Last updated:

1. Introduction

Charmingsupplier ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website at https://charmingsupplier.world (the "Website").

This policy complies with the New Zealand Privacy Act 2020, the General Data Protection Regulation (GDPR) (EU) 2016/679, and other applicable data protection laws.

2. Data Controller

The data controller responsible for your personal data is:

  • Name: Charmingsupplier
  • Address: 46 Salisbury Street, Christchurch Central City, Christchurch 8013, New Zealand
  • Phone: +64 3 365 2465
  • Email: call-us@charmingsupplier.world

3. Data We Collect

We may collect the following categories of personal data:

3.1 Information You Provide Directly

  • Contact form submissions: Your name, email address, and the content of your message when you use our contact form.
  • Consent records: Your cookie preferences and GDPR consent status.

3.2 Information Collected Automatically

  • Technical data: IP address, browser type and version, operating system, referring URL, pages visited, date and time of visit, and time spent on pages.
  • Cookie data: Information collected through cookies and similar technologies as described in our Cookie Policy.

4. Purposes of Data Processing

We process your personal data for the following purposes:

  • Responding to inquiries: To process and respond to messages submitted through our contact form.
  • Website functionality: To ensure our website operates correctly and to remember your preferences (e.g., cookie consent).
  • Analytics: To understand how visitors use our website so we can improve content and user experience (only with your consent).
  • Legal compliance: To comply with applicable laws, regulations, and legal processes.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

  • Consent (Article 6(1)(a)): When you voluntarily submit the contact form or accept optional cookies.
  • Legitimate interests (Article 6(1)(f)): For website security, fraud prevention, and improving our services.
  • Legal obligation (Article 6(1)(c)): When required to comply with applicable laws.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Contact form data: Retained for up to 12 months after your inquiry has been resolved, unless a longer retention period is required by law.
  • Cookie consent records: Retained for up to 12 months from the date of consent.
  • Analytics data: Retained in anonymized form for up to 26 months.

After the retention period expires, your data is securely deleted or anonymized.

7. Data Sharing and Third Parties

We do not sell, trade, or rent your personal data to third parties. We may share your data with:

  • Service providers: Trusted third-party providers who assist in operating our website (e.g., hosting providers), subject to appropriate data processing agreements.
  • Legal authorities: When required by law, court order, or governmental regulation.

8. International Data Transfers

If your personal data is transferred outside of New Zealand or the European Economic Area (EEA), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

9. Your Rights

Under the GDPR and the New Zealand Privacy Act 2020, you have the following rights regarding your personal data:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate or incomplete data.
  • Right to erasure: Request deletion of your personal data under certain circumstances.
  • Right to restriction: Request restriction of processing in specific situations.
  • Right to data portability: Receive your data in a structured, commonly used, machine-readable format.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Withdraw your consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at call-us@charmingsupplier.world. We will respond within 30 days of receiving your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • HTTPS encryption for all data transmitted between your browser and our server.
  • Access controls to limit who can access personal data.
  • Regular security assessments and updates.
  • Secure data storage with industry-standard protections.

While we take reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

11. Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe your privacy rights have been violated, you have the right to lodge a complaint with:

  • Office of the Privacy Commissioner (New Zealand): www.privacy.org.nz
  • Your local data protection authority if you are located in the European Union.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: call-us@charmingsupplier.world
  • Phone: +64 3 365 2465
  • Address: 46 Salisbury Street, Christchurch Central City, Christchurch 8013, New Zealand